What Is COVID-19
Covid-19 is a strand of Coronavirus that has been reaching a bad outbreak within 2019- 2020.
Top Mechanical Service would like to be the first to inform all our customers of the new changes due to this outbreak.
Why Have We Made Changes?
The TMS team has made changes to protect our team members, technicians, and customers from more contact and spread to our area…
" Because We Won't Be Comfortable Until You Are"
We Would Like To Note That No Team Member Or Technicians Have The Virus At This Time.
If anything changes we will ensure the protection to all with the information.
Our team members have discussed frequently over the past few weeks and ask that these new rules be followed when our techs are in your home. This is to ensure both the protection of our customers and the service technicians.
If You, A Member In Your Household, Or Frequent Visitor Has Traveled Out Of Country To Any Location It Must Be Disclosed To Our Office During The Phone Consult.
If You, A Member In Your Household, Or Frequent Visitor Has Any Symptoms Of Illness Of Any Kind It Must Be Disclosed To Our Office During the Phone Consult.
If You, A Member Of Your Household, Or Frequent Visitor Start To Feel Sick With Any Type Of Illness Please Call Our Office Line At 413.519.6748 As Soon As Possible To Reschedule Any Upcoming Appointments, Or to Inform Our Staff Of Any Conditions To Be Aware Of.
We Ask That During All Appointments Customers and Technicians Keep Their Distances By The CDC’s Recommended Amount Of Distance.
We Ask That If Possible During the Appointment Time To Leave the Access Doors To The Unit Unlocked And Allow The Technician To Perform Their Job Alone.
We Hold The Right To Refuse To Perform Services If A Technician Feels Uncomfortable To Do So. This Is
" Because We Won't Be Comfortable Until You Are"
We Know The Concern And Want To Ensure That These Are The Steps For All Parties To Stay Protected In This Situation.
Questions or Concerns?
If You Have Any Questions Please Feel Free To Contact Our 24 Hour Office At 413.519.6748